ordering & faq
ORDERING INFORMATION
Please note displays including the floor spinner and counter displays are excluded from free shipping promotions.
• Opening order $100 AUD ex gst / re-order minimum $100 AUD ex gst.
• Orders can be placed via your wholesale login, email or phone.
• Shipping will be calculated upon volume & weight.
• Opening orders are pre paid.
• Our standard dispatch time is 2-3 days, often sooner.
RETURNS
Orders placed are for final sale unless a prior agreement is in place.
7 DAY CLAIMS
If stock is faulty or damaged please make a claim within 7 days. at: hello@elmpaper.com.au
DISPLAYS
Are provided complimentary based on minimum spends.
Please note:
- Displays are provided exclusively to bricks and mortar stores.
- Floor Spinner pre-payment: If the Invoice Option is chosen at checkout, a pro forma invoice will be issued before shipping. Please note that pre-payment is required for this item, including for account-based customers.
DELIVERY
We deliver Australia wide and internationally by trusted couriers that require signature on delivery. All items are fulfilled and dispatched from our studio based in Adelaide, Australia.
AUSTRALIA
Metropolitan: 2 - 3 days
Regional: 3 - 7 days
OUTSIDE OF AUSTRALIA:
7 - 14 days depending on location
ACCOUNTS/PAYMENT
OPENING ORDERS
Orders are processed online via credit card or PayPal.
30 DAY ACCOUNT
Going forward if you wish to apply for an account, please let us know at: hello@elmpaper.com.au
Generally we won't consider an account until after 2 - 3 orders have been paid in full upfront, please enquire for more details.
TERRITORY/ZONES
We are mindful and transparent about which stores stock our range. Please note exclusivity is given to a store if they are reaching a yearly spend minimum of $3000 per year. Our relationships are a long term view with our retail partners. We hold a zone for 6 months and if orders become infrequent your zone then naturally becomes re-assessed.
ADELAIDE SHOWROOM
Located at: 517B Magill Road, Tranmere. Make an appointment to say hello, we'd love to see you!
NEW RANGE RELEASE DATES
We release ranges all year round. Including occasion ranges such as Valentine's Day, Mother's Day, Father's Day and Christmas.